PERSONAL DATA PROTECTION AND CONSUMER PRIVACY RIGHTS NOTICE

Last Updated: July 20, 2026

Elite Interiors USA respects the privacy of its customers, website visitors, delivery recipients, and other individuals who interact with our business.

This Personal Data Protection and Consumer Privacy Rights Notice explains our general principles for protecting personal information and describes the privacy rights that may be available to individuals under applicable United States federal and state laws.

This Notice supplements the Elite Interiors USA Privacy Policy. It should be read together with our Privacy Policy, Cookie Policy, Terms of Use, Distance Selling Agreement, Shipping and Delivery Policy, and Return and Refund Policy.

If there is a conflict between this Notice and the Privacy Policy, the provision that provides greater protection to the individual will apply, unless applicable law requires otherwise.

1. BUSINESS RESPONSIBLE FOR PERSONAL INFORMATION

Personal information covered by this Notice is controlled by:

Elite Interiors USA

1351 N Keowee St
Dayton, Ohio 45404
United States

Telephone:
(937) 965-5557

General Inquiries:
info@eliteinteriors-usa.com

Privacy and Customer Support:
support@eliteinterior-usa.com

Business Hours:

Tuesday–Saturday: 11:00 AM–6:00 PM
Sunday: 11:00 AM–5:00 PM
Monday: Closed

2. SCOPE OF THIS NOTICE

This Notice applies to personal information collected or processed when an individual:

• visits or uses our website;

• creates or uses a customer account;

• places an online, telephone, or in-store Order;

• purchases or returns a Product;

• receives a shipment or delivery;

• communicates with customer support;

• submits a review, photograph, question, or testimonial;

• subscribes to marketing communications;

• participates in a promotion;

• visits our physical retail location; or

• otherwise interacts with Elite Interiors USA.

This Notice does not apply to personal information processed independently by third parties whose websites, applications, platforms, payment systems, financing services, or other services are governed by their own privacy notices.

3. DEFINITIONS

For purposes of this Notice:

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or can reasonably be linked to an individual or household.

“Processing” means collecting, receiving, recording, organizing, storing, using, analyzing, disclosing, transmitting, protecting, deleting, or otherwise handling Personal Information.

“Consumer” or “Individual” means a natural person whose Personal Information is processed by Elite Interiors USA.

“Service Provider” means a company that processes Personal Information to provide services to Elite Interiors USA under applicable contractual or legal restrictions.

“Sale,” “Sharing,” “Targeted Advertising,” and “Profiling” have the meanings assigned to them under the applicable privacy law.

The meaning of these terms may differ depending on the state law that applies.

4. PERSONAL INFORMATION WE PROCESS

Depending on how an Individual interacts with us, we may process the following categories of Personal Information:

4.1 Identifiers and Contact Information

• name;

• email address;

• telephone number;

• billing address;

• shipping address;

• delivery recipient information;

• customer account identifier;

• username;

• IP address; and

• device or online identifiers.

4.2 Customer and Commercial Information

• Products viewed or purchased;

• shopping cart activity;

• Order history;

• transaction details;

• purchase amounts;

• returns and exchanges;

• refunds;

• delivery records;

• warranty requests;

• Product preferences;

• custom furniture selections;

• customer service history; and

• promotion or coupon usage.

4.3 Payment-Related Information

• payment method;

• card type;

• billing information;

• payment token;

• partial payment card information;

• payment authorization status;

• transaction identifier; and

• financing or installment-payment information.

Complete payment card numbers and security codes are generally processed by authorized payment providers and are not ordinarily stored directly by Elite Interiors USA.

4.4 Internet and Device Activity

• browser type;

• operating system;

• device type;

• IP address;

• referring website;

• pages viewed;

• links selected;

• Product searches;

• cart and checkout activity;

• session information;

• cookie identifiers;

• advertising identifiers;

• date and time of access;

• approximate location; and

• website performance or error information.

4.5 Communication and Customer Service Information

• emails;

• telephone communications;

• text messages;

• customer support requests;

• complaints;

• return explanations;

• delivery instructions;

• Product photographs;

• damage photographs;

• warranty documents; and

• other information voluntarily provided to us.

4.6 User-Generated Content

• Product reviews;

• ratings;

• comments;

• questions;

• photographs;

• videos;

• testimonials; and

• other content submitted through our website or social media pages.

4.7 Security and Fraud Prevention Information

• account activity;

• login information;

• transaction risk indicators;

• payment verification results;

• suspected fraudulent activity;

• chargeback records;

• delivery verification;

• identity verification information; and

• security incident information.

4.8 Approximate Location and Delivery Information

• approximate location derived from an IP address;

• delivery address;

• building access information;

• delivery instructions;

• proof of delivery;

• recipient signature; and

• delivery photographs.

4.9 Inferences and Preferences

We may derive limited information concerning:

• Product interests;

• furniture style preferences;

• shopping preferences;

• likely Product categories of interest; and

• engagement with our website or advertising.

5. SENSITIVE PERSONAL INFORMATION

Elite Interiors USA does not ordinarily request sensitive Personal Information that is unnecessary for a furniture purchase.

Limited sensitive information may be processed when reasonably necessary, including:

• account login credentials;

• payment account information;

• government-issued identification presented for fraud prevention or pickup verification;

• precise access information voluntarily provided for delivery;

• accessibility-related information voluntarily provided to arrange delivery; and

• other information treated as sensitive under applicable law.

We process sensitive Personal Information only as reasonably necessary to:

• complete a requested transaction;

• verify identity;

• prevent fraud;

• provide delivery or customer support;

• protect account and payment security;

• comply with law; or

• establish, exercise, or defend legal rights.

We do not use sensitive Personal Information to infer unrelated personal characteristics for advertising purposes.

6. SOURCES OF PERSONAL INFORMATION

We may receive Personal Information from:

• the Individual directly;

• the Individual’s browser or device;

• Shopify;

• payment processors;

• banks and card networks;

• financing providers;

• shipping and delivery providers;

• warehouses;

• installers or assembly providers;

• fraud prevention providers;

• analytics providers;

• advertising and marketing providers;

• review platforms;

• social media platforms;

• customer support systems;

• publicly available sources;

• business partners;

• a person purchasing a Product for the Individual; or

• another person authorized to provide the information.

7. PURPOSES OF PROCESSING

Elite Interiors USA may process Personal Information to:

• receive and process Orders;

• verify and collect payment;

• provide invoices and receipts;

• arrange shipping, delivery, pickup, assembly, or installation;

• communicate about an Order;

• manage customer accounts;

• provide customer service;

• process returns, exchanges, refunds, and warranty requests;

• verify identity;

• detect and prevent fraud;

• maintain website and payment security;

• remember shopping preferences;

• analyze website performance;

• improve Products and services;

• maintain inventory and transaction records;

• send requested communications;

• send marketing communications where permitted;

• measure advertising effectiveness;

• comply with tax, accounting, and legal obligations;

• respond to valid legal requests;

• investigate complaints or disputes;

• establish, exercise, or defend legal claims;

• protect Customers, employees, and property; and

• complete a merger, sale, financing, restructuring, or other business transaction.

8. PRINCIPLES OF PERSONAL DATA PROTECTION

Elite Interiors USA seeks to process Personal Information according to the following principles:

8.1 Transparency

We seek to provide understandable information about the Personal Information we collect, the purposes for which it is used, and the categories of persons to whom it may be disclosed.

8.2 Purpose Limitation

We process Personal Information for legitimate business, transactional, security, legal, and customer service purposes described in our notices.

8.3 Data Minimization

We seek to collect and retain only the Personal Information reasonably necessary for the relevant purpose.

8.4 Accuracy

We take reasonable steps to maintain accurate Personal Information and allow Individuals to request correction where applicable.

8.5 Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, acquisition, use, alteration, loss, or disclosure.

8.6 Retention Limitation

We retain Personal Information only for as long as reasonably necessary for business, transactional, security, accounting, warranty, dispute-resolution, and legal purposes.

8.7 Accountability

We seek to maintain policies, contracts, procedures, and security measures appropriate to the nature of the Personal Information processed.

9. LEGAL AND BUSINESS GROUNDS FOR PROCESSING

United States privacy laws do not always use the same legal-basis structure used in other jurisdictions.

Depending on the applicable law and the circumstances, we process Personal Information because:

• processing is necessary to complete a transaction requested by the Individual;

• processing is necessary to perform our obligations under a sales agreement;

• processing is necessary to provide a requested service;

• processing is required to comply with law;

• processing is necessary to prevent fraud or protect security;

• processing is reasonably necessary for our legitimate business operations;

• the Individual has provided consent;

• processing is necessary to establish or defend legal rights; or

• another lawful basis applies.

Where applicable law requires consent, we will request consent before performing the relevant processing.

Consent may be withdrawn as permitted by law, but withdrawal will not affect processing lawfully performed before withdrawal.

10. DISCLOSURE OF PERSONAL INFORMATION

We may disclose Personal Information to:

• Shopify and related e-commerce providers;

• payment processors;

• card networks;

• banks;

• financing providers;

• fraud prevention services;

• parcel and freight carriers;

• delivery companies;

• warehouse providers;

• installers and assembly providers;

• website hosting and cloud providers;

• cybersecurity providers;

• analytics providers;

• customer service providers;

• email and text communication providers;

• accounting and tax advisers;

• insurance providers;

• attorneys and professional advisers;

• advertising and marketing providers;

• government or law-enforcement authorities where legally required;

• parties involved in a corporate transaction; and

• other recipients authorized by the Individual.

We seek to provide Service Providers only with the information reasonably necessary for their assigned services.

Service Providers may be required by contract or law to protect Personal Information and use it only for authorized purposes.

11. SALE, SHARING, AND TARGETED ADVERTISING

Elite Interiors USA does not knowingly sell Personal Information in exchange for direct monetary payment.

Certain uses of advertising cookies, pixels, analytics tools, or advertising platforms may nevertheless be considered a “sale,” “sharing,” or processing for “targeted advertising” under the broad definitions used by some state privacy laws.

Where applicable, eligible Individuals may opt out of:

• the sale of Personal Information;

• sharing for cross-context behavioral advertising;

• processing for targeted advertising; or

• qualifying profiling activities.

An opt-out request may be submitted through any available:

• “Your Privacy Choices” link;

• “Do Not Sell or Share My Personal Information” link;

• cookie preference center;

• recognized browser-based opt-out signal; or

• contact method provided in this Notice.

We do not knowingly sell or share the Personal Information of children under 16 for targeted advertising.

12. CONSUMER PRIVACY RIGHTS

Depending on the Individual’s state of residence, the nature of the Personal Information, the purpose of processing, and whether Elite Interiors USA is subject to the applicable law, an Individual may have the right to:

12.1 Right to Know

Request information about:

• the categories of Personal Information collected;

• the sources of Personal Information;

• the purposes of processing;

• the categories of recipients;

• the categories of Personal Information sold or shared, if any; and

• the retention or processing practices applicable to the information.

12.2 Right of Access

Request access to Personal Information maintained about the Individual.

12.3 Right to Obtain a Copy

Request a portable copy of Personal Information where required by applicable law and technically feasible.

12.4 Right to Correction

Request correction of inaccurate Personal Information.

12.5 Right to Deletion

Request deletion of Personal Information, subject to applicable exceptions.

We may retain information when reasonably necessary to:

• complete a transaction;

• provide a requested Product or service;

• process a return, refund, or warranty;

• maintain tax and accounting records;

• prevent fraud;

• protect security;

• comply with law;

• exercise legal rights; or

• establish or defend a legal claim.

12.6 Right to Opt Out

Eligible Individuals may request to opt out of:

• sale of Personal Information;

• sharing for cross-context behavioral advertising;

• targeted advertising; or

• certain profiling that produces legal or similarly significant effects.

12.7 Right to Limit Certain Uses of Sensitive Information

Where applicable law provides this right, an eligible Individual may request limitations on certain uses or disclosures of sensitive Personal Information.

This right may not apply where sensitive information is used only for permitted purposes such as completing transactions, preventing fraud, maintaining security, or providing requested services.

12.8 Right to Withdraw Consent

Where processing is based on consent, the Individual may withdraw consent as permitted by applicable law.

12.9 Right to Appeal

Residents of certain states may appeal a decision denying a privacy request.

12.10 Right to Nondiscrimination

We will not unlawfully discriminate against an Individual for exercising an applicable privacy right.

13. RIGHTS ARE SUBJECT TO APPLICABLE LAW

Privacy rights vary by state.

A listed right applies only when:

• the applicable state law grants that right;

• the law applies to Elite Interiors USA;

• the Individual and Personal Information are covered by the law;

• no statutory exception applies; and

• the request can be reasonably verified.

The inclusion of a right in this Notice does not represent that every state law applies to Elite Interiors USA or that every Individual is entitled to every listed right.

We may voluntarily honor a reasonable request even when we are not legally required to do so.

14. HOW TO EXERCISE PRIVACY RIGHTS

A privacy request may be submitted through:

Email:
support@eliteinterior-usa.com

Telephone:
(937) 965-5557

Mail:

Elite Interiors USA
1351 N Keowee St
Dayton, Ohio 45404
United States

The request should:

• clearly state that it is a privacy request;

• identify the right being exercised;

• provide sufficient contact information;

• describe the relevant account, transaction, or interaction; and

• identify the state of residence.

Individuals should not send complete payment card numbers, account passwords, Social Security numbers, or unnecessary identification documents by ordinary email.

15. IDENTITY VERIFICATION

Before fulfilling certain privacy requests, we may need to verify the requester’s identity.

Verification may require information such as:

• name;

• email address;

• telephone number;

• billing or shipping address;

• Order information;

• account verification; or

• other information reasonably connected to the Consumer’s relationship with us.

We will request only information reasonably necessary for verification.

Information obtained for verification will be used to:

• verify identity;

• locate relevant records;

• prevent fraud;

• protect Personal Information;

• process the request; and

• maintain legally required records.

We may deny a request if we cannot reasonably verify the identity or authority of the requester.

16. AUTHORIZED AGENTS

Where permitted by applicable law, an Individual may authorize another person to submit a privacy request on the Individual’s behalf.

We may require:

• written authorization signed by the Individual;

• proof that the agent is registered where registration is required;

• verification of the agent’s identity;

• verification of the Individual’s identity; and

• direct confirmation that the Individual authorized the request.

We may deny an agent’s request when the required authorization or verification is not provided.

17. RESPONSE PERIOD

We will acknowledge and respond to verified privacy requests within the period required by applicable law.

Where legally permitted and reasonably necessary, we may extend the response period.

If an extension is required, we will provide notice and explain the reason where required by law.

We generally do not charge a fee for processing privacy requests.

Where permitted by law, we may charge a reasonable fee or refuse to act when a request is:

• manifestly unfounded;

• excessive;

• technically unreasonable;

• repetitive; or

• submitted for an abusive or fraudulent purpose.

18. APPEALING A DECISION

Where applicable state law provides an appeal right, an Individual may appeal a denial by contacting:

support@eliteinterior-usa.com

The appeal should:

• state that it is a privacy appeal;

• identify the original request;

• explain why the decision should be reconsidered; and

• provide any additional relevant information.

We will review and respond to the appeal within the period required by applicable law.

If the appeal is denied, we will provide information about any additional complaint rights required by the applicable state law.

19. GLOBAL PRIVACY CONTROL AND OPT-OUT SIGNALS

Where required by applicable law and supported by our systems, we will process recognized browser-based universal opt-out signals, including Global Privacy Control, as an opt-out request for the browser or device sending the signal.

Browser-based signals may apply only to the browser and device from which they are sent.

The Individual may need to activate the signal separately on each browser and device.

20. DATA RETENTION

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

Retention periods may depend on:

• the duration of the customer relationship;

• transaction and Order requirements;

• delivery completion;

• return and warranty periods;

• tax and accounting requirements;

• fraud prevention requirements;

• security needs;

• legal obligations;

• applicable limitation periods;

• pending claims or disputes; and

• contractual obligations.

When Personal Information is no longer reasonably required, we may:

• delete it;

• anonymize it;

• aggregate it;

• securely destroy it; or

• isolate it from ordinary use until deletion is technically possible.

21. DATA SECURITY

We maintain reasonable administrative, technical, and physical measures designed to protect Personal Information.

These measures may include:

• access restrictions;

• authentication controls;

• password protections;

• encryption where appropriate;

• secure payment processing;

• system monitoring;

• fraud detection;

• software and security updates;

• employee access limitations;

• service provider controls;

• backups;

• security procedures; and

• incident-response processes.

No method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

Individuals are responsible for protecting their account credentials, devices, and internet connections and for notifying us promptly of suspected unauthorized access.

22. PERSONAL DATA BREACHES

If we discover unauthorized access to or acquisition of Personal Information, we will take reasonable steps to:

• investigate the incident;

• contain or reduce potential harm;

• restore the security of affected systems;

• identify affected information;

• assess the risk to affected Individuals;

• preserve relevant evidence; and

• prevent similar incidents where reasonably possible.

When required by applicable law, we will notify affected Individuals, regulators, law-enforcement authorities, consumer reporting agencies, or other required recipients.

Notification may be provided by mail, email, website notice, telephone, or another method permitted by law.

23. CHILDREN’S INFORMATION

Our website is not directed to children under 13.

We do not knowingly collect Personal Information online from children under 13 without legally required parental consent.

Individuals under 18 should not create an account or make a purchase without the involvement of a parent or legal guardian.

If we learn that Personal Information was collected online from a child under 13 without legally required consent, we will take reasonable steps to delete it.

A parent or legal guardian may contact:

support@eliteinterior-usa.com

24. INTERNATIONAL DATA PROCESSING

Elite Interiors USA is located in the United States.

Shopify and other Service Providers may process or store Personal Information in the United States or other countries in which they operate.

Privacy laws in those jurisdictions may differ from the laws of the Individual’s country or state.

Where applicable law requires additional safeguards for an international data transfer, we will use legally recognized measures appropriate to the transfer.

25. THIRD-PARTY SERVICES

Our website may contain or use services provided by third parties, including:

• Shopify;

• payment providers;

• financing providers;

• carriers;

• delivery companies;

• social media platforms;

• analytics providers;

• advertising platforms;

• review services; and

• customer support tools.

Third parties may independently collect and process Personal Information under their own privacy policies.

Elite Interiors USA does not control the independent privacy practices of third parties.

Individuals should review the privacy notice of a third-party service before providing information directly to it.

26. CHANGES TO THIS NOTICE

We may update this Notice to reflect changes in:

• applicable privacy laws;

• our business activities;

• our Personal Information practices;

• available Products and services;

• Shopify functionality;

• Service Providers; or

• security and operational requirements.

The updated Notice will be posted on our website with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for a material change.

A revised Notice will not retroactively reduce legally protected rights concerning Personal Information previously collected when doing so would violate applicable law.

27. QUESTIONS AND COMPLAINTS

Questions, concerns, complaints, or requests concerning Personal Information may be directed to:

Elite Interiors USA

1351 N Keowee St
Dayton, Ohio 45404
United States

Telephone:
(937) 965-5557

General Inquiries:
info@eliteinteriors-usa.com

Privacy and Customer Support:
support@eliteinterior-usa.com

Business Hours:

Tuesday–Saturday: 11:00 AM–6:00 PM
Sunday: 11:00 AM–5:00 PM
Monday: Closed