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FREQUENTLY ASKED QUESTIONS
1. Where is Elite Interiors USA located?
Elite Interiors USA is located at:
1351 N Keowee St
Dayton, Ohio 45404
2. What are your business hours?
Our business hours are:
Tuesday–Saturday: 11:00 AM–6:00 PM
Sunday: 11:00 AM–5:00 PM
Monday: Closed
3. Do you offer delivery?
Yes. Delivery options may vary depending on the Product, delivery address, and availability. Available delivery methods and charges will be shown during checkout or confirmed before delivery.
4. How long does delivery take?
Delivery times vary depending on Product availability, destination, and whether the Product is in stock, special order, or made to order. Estimated delivery information will be provided during the ordering process.
5. Can I change or cancel my Order?
Please contact us as soon as possible. Orders may not be changed or canceled after processing, shipment, production, or supplier ordering has begun. Custom and special-order Products may be final sale.
6. Do you accept returns or exchanges?
Returns and exchanges are subject to our Return and Refund Policy. Products must generally be unused, undamaged, complete, and approved for return in advance.
7. What should I do if my Product arrives damaged?
Inspect your Product upon delivery and contact us as soon as possible if you notice damage, missing parts, or an incorrect Product. Please include your Order information and clear photographs of the Product and packaging.
8. Do you sell custom or special-order furniture?
Yes, selected Products may be available in custom sizes, colors, fabrics, finishes, or configurations. Custom and special-order Products may require additional production time and are generally nonreturnable.
9. Are Product colors and measurements exact?
We make reasonable efforts to display accurate colors, materials, and dimensions. However, colors may vary depending on screen settings and lighting. Natural materials and handcrafted Products may also have slight variations.
10. How can I contact Elite Interiors USA?
You may contact us by:
Phone: (937) 965-5557
General Inquiries: info@eliteinteriors-usa.com
Customer Support: support@eliteinterior-usa.com
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.